FAQ

 

Frequently Asked Questions

When can I expect to receive my order?

To keep our prices as low as possible for you, Syenne arranges for products to be shipped directly to you by the manufacturer or supplier. This may mean that delivery takes a little longer than you might be used to. It typically takes about 1 to 2 business days for your order to be processed successfully. The average delivery time is approximately 5- 7 business days.

The expected delivery time has passed; where is my order?

In most cases, orders are delivered within the expected timeframe. If you have waited an additional 3 days beyond the initial estimated delivery time and still have not received your order, please send an email to: support@syenne.com.

What are the delivery charges?

When you order from Syenne, you always benefit from free shipping within the United Kingdom.

How can I pay for my order?

Syenne always offers secure payment options. We use the most widely accepted payment providers in the UK:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Paypal
  • Google Pay
  • Maestro
  • Shop Pay
  • Union Pay

Some items are missing from my order; how is this possible?

Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple items, they may not arrive at the same time. Don’t worry—your order is on its way, and the remaining items are usually delivered within 1 to 2 business days.

What should I do if I receive a damaged item?

Unfortunately, it is possible that your order may be damaged during delivery. In this case, please contact our customer service immediately at support@syenne.com. It is essential to take photos of the damage and attach them to your email. Please do not return the item without sharing the photos with us first, as we may not be able to find an appropriate solution otherwise. Our customer service team will handle your request promptly.

Why would I need to return a product?

You may return a product if you purchased the wrong item, if it doesn’t fit, or if you no longer want it.

What should I do to return a product?

Please first contact our customer service at support@syenne.com. We will review your request and find the best solution for you.

What are the costs associated with returning an item?

If we cannot find an alternative solution, you will only need to pay the shipping costs to return the product.

Business name: K&S Global Goods | Syenne

Email: support@syenne.com
Phone: +31 6 57 55 37 24
Address: Schoolstraat 6, 5595 CS Leende, North Brabant, Netherlands

Opening Hours: Monday - Friday: 8:00 AM - 6:00 PM Saturday and Sunday: 10:00 AM - 4:00 PM

We will do our best to answer your e-mail within 24 hours.